AskWhiz
Our mission

Keep the equipment running, keep the business open.

When a walk-in cooler dies on a Saturday night, the clock starts on spoiled inventory and lost service. AskWhiz exists to close that gap — a service platform where a scan becomes a ticket, and AI resolves it before it becomes a crisis.

Meet the founders

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Octavian Ghindea

Co-founder & CTO

Octavian Ghindea is a Romanian software engineer and entrepreneur working at the intersection of AI, retrieval systems, and field services. Based in Oradea, he runs Cytech Development, a software development and AI agency shipping production-grade products. He is co-founder of AskWhiz, a WhatsApp-based AI assistant for HVAC, refrigeration, and commercial kitchen technicians, built with Nichita after the two reconnected at Draper University in 2023. A senior full-stack engineer with deep expertise in RAG systems—powering AskWhiz's index of 65,000+ manufacturer documents across 130+ brands—he combines engineering rigor with a builder's mindset to put practical AI in technicians' hands.

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Nichita Herput

Co-founder & CEO

Nichita Herput is a Romanian entrepreneur working at the intersection of hospitality, hardware, and AI. Based in Bihor, he leads Inox Line Horeca, a commercial kitchen equipment supplier, and runs The Hospitality Gear Guide on YouTube, where he reviews professional ovens and refrigeration. He is co-founder of AskWhiz, a WhatsApp-based AI assistant for HVAC, refrigeration, and commercial kitchen technicians, built with Octavian after the two reconnected at Draper University in 2023. A Hotelschool The Hague alumnus and former CEO and co-founder of B2B platform OptiOffer, he combines field expertise with a builder's mindset to put practical AI in technicians' hands.

Why we built AskWhiz

Field service is stuck between two broken worlds. Manufacturer manuals are PDFs scattered across portals. Generic AI is eager to help but invents model numbers and confidently makes up error codes. Neither gets a technician a real answer at 2am.

So we built a platform, not a chatbot. Every unit carries a QR. Scanning it opens a ticket that already knows the equipment, the site and its history. AskWhiz reads the manufacturer's own documentation and triages the fault inside the ticket — grounded, source-cited, on WhatsApp or the web.

Restaurants, groups, technicians, manufacturers and distributors all meet on the same ticket. One flat fee per party, no subscriptions, no lock-in. The result: less downtime, faster sign-off, and equipment that stays running.

Three specialists, one WhatsApp account.

See the AI coverage that matches your equipment. In every ticket, the assistant is grounded in that industry's manufacturer documentation.

Refrigeration

Cold rooms, chillers & freezers — covered.

See coverage

HVAC

Heating, ventilation & A/C — diagnosed.

See coverage

Commercial Kitchen

Ovens, fryers, dishwashers — solved.

See coverage

Get in touch

Press, partnerships, technical questions, or feedback — we read every email.

contact@askwhiz.io
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