Follett SERVICE

What does Follett SERVICE mean?

The red SERVICE LED indicates the unit needs attention. On the Horizon icemaker it lights together with HI AMP during gearmotor over-current and no-current faults. On the 7 and 15 Series dispensers, the Service LED signals the 8000-hour bushing check, prompting the operator to call Follett's technical service group. It is a maintenance and fault-attention indicator rather than a self-clearing status light.

Symptoms

• Red SERVICE LED illuminated on the control board or user interface.
• On Horizon units, SERVICE lights with HI AMP during over-current or no-current faults.
• On 7/15 Series, Service indicates the 8000-hour bushing-check interval has been reached.
• Reduced or stopped ice production when paired with an active fault.

Common causes

• Auger gearmotor over-current (HI AMP) condition on Horizon icemakers.
• Drive relay energized with no gearmotor current draw (Horizon no-current fault).
• 8000-hour bushing-check interval reached on 7/15 Series dispensers.
• Underlying mechanical or drive issue requiring inspection.

Diagnostic steps

1. 01

   Read the accompanying LEDs

   Note which other indicators are lit. SERVICE with HI AMP points to a gearmotor over-current or no-current fault; SERVICE alone on a 7/15 Series unit indicates the scheduled bushing check.

2. 02

   Address an amps fault first

   If HI AMP is also lit, follow the HI AMPS diagnosis for the auger gearmotor and drive circuit before clearing SERVICE.

3. 03

   Perform the bushing check

   On 7/15 Series dispensers, the manual directs calling Follett's technical service group for the 8000-hour bushing check when SERVICE appears.

4. 04

   Contact Follett technical service

   Use the technical service number in the manual (877) 612-5086 or +1 (610) 252-7301 for the bushing check or persistent SERVICE conditions.

When to call a professional

The SERVICE indicator is, by design, a prompt to involve Follett service: the 8000-hour bushing check explicitly instructs calling the technical service group, and amps-related SERVICE faults involve the gearmotor and drive circuit behind covers carrying moving and hot parts. Have a Follett-authorized technician perform the bushing check and any gearmotor or drive diagnosis, disconnecting power before servicing as the manual warns.