Convotherm E24

What does Convotherm E24 mean?

E24 indicates a bypass sensor failure. The manual lists a bypass sensor fault as the cause and directs the remedy to customer service. The control flags E24 when it can no longer trust the bypass sensor's reading, and the manual treats this as a service item rather than an operator fix.

Symptoms

• Display shows error code E24 for bypass sensor failure
• Bypass-related readings are missing or unreliable
• Affected cooking functions may not perform normally

Common causes

• Bypass sensor fault

Diagnostic steps

1. 01

   Confirm the error code

   Verify the display reads E24 bypass sensor failure so the correct sensor is addressed.

2. 02

   Power-cycle the unit

   Switch the combi off and on to confirm the fault persists rather than being a one-time event.

3. 03

   Note when the error appears

   Record when E24 shows to help the technician locate the bypass sensor circuit.

4. 04

   Call customer service

   The manual lists the remedy for the bypass sensor fault behind E24 as calling customer service.

When to call a professional

The manual attributes E24 to a bypass sensor fault and directs the remedy to customer service. Because the bypass sensor sits inside the oven's airflow and sensing system, a persistent E24 should be diagnosed and repaired by a qualified Convotherm by Cleveland authorized service representative rather than attempted on site.