ITW Food Equipment Group 12

What does ITW Food Equipment Group 12 mean?

The wash tank water level has exceeded its allowed limit, triggering the drain overflow protection. This means water is not draining as it should, most often because the drain hose is pinched or kinked or the pump strainer is clogged, leaving the tank overfilled.

Symptoms

• Error code 12 shown on the display
• Wash tank overfilled or water level too high
• Slow or no draining from the wash tank
• Water backing up in the machine

Common causes

• Drain hose pinched or kinked
• Pump strainer clogged
• Drain pump malfunction
• Restricted building drain connection

Diagnostic steps

1. 01

   Check the drain hose

   Verify the drain hose is not pinched or kinked.

2. 02

   Check the pump strainer

   Verify the pump strainer is not clogged and clear any debris.

3. 03

   Restart and observe

   Run the machine again and confirm whether the water now drains and code 12 clears.

4. 04

   Call Hobart Service if it persists

   If the error continues to display, a drain pump malfunction is possible; contact Hobart Service at 1-888-4HOBART.

When to call a professional

Contact Hobart Service if code 12 continues after confirming the drain hose is clear and the pump strainer is clean. A persistent overflow points to a drain pump malfunction, which requires testing and replacement by an authorized Hobart technician. Do not keep running the machine while it is overflowing, as standing water can spread to the floor and electrical components.